Estates Department Help Desk

Overview

Currently, on-demand (reactive) maintenance requests throughout the University estate are initiated through the EBIS Online Helpdesk. This project will look to utilise the Archibus WebCentral module – On Demand to incorporate the associated functionality associated with Fault Reporting, allocation and management of the required maintenance jobs in conjunction with time sheet recording.

The project will review the functional requirements of the standard ‘out of the box’ module and implement according to the business requirements.

It is anticipated that minimal configuration of the module will be required.

The project will focus on

• the implementation of the module
• coordination of user acceptance testing
• coordination of user training and awareness
• management of the rollout throughout the university

In addition, there will be the requirement to decommission the associated aspects of EBIS OnLine

Justification and Benefits

This will not only introduce a more streamlined approach to the management of on-demand maintenance, but will assist with the Estates and Buildings strategy to remove the dependency of the functionality currently serviced by EBIS OnLine

A more streamlined approach will make it simpler be more transparent for those across the estate who have responsibility for reporting faults.

It has been agreed that this project's title will be called 'Estates Department Help Desk'