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Estates Department Help Desk

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This article was published on Oct 18, 2016

Project Info

Project: Estates Department Help Desk
Code: EST080
Programme: Estates General Programme (EST)
Management Office: ISG PMO
Project Manager: Andrew Stewart
Project Sponsor: Grant Ferguson
Current Stage: Close
Status: Closed
Start Date: 18-Aug-2014
Planning Date: n/a
Delivery Date: n/a
Close Date: 30-Jun-2017
Programme Priority: 3
Overall Priority: Higher
Category: Discretionary

More project information

Documentation

Initiate

Estates and Buildings Fault Reporting Proposal

Plan

Project Brief Estimation Details
Project Brief

Execute

Estates Wide Communication
Workshop Comments from 11-Nov-14
Drop Down Reference Lists
Budget Increase explanation - NEEDS REVISED/UPDATED
Fault Type Data
On Demand SLA Set up
Queries / Notes on Processes/Set up
Changes to Monthly Billing Process
Business Requirements
Project Plan - Mind Map
Technical Architecture
Implementation Plan
Deployment Checklist
- Deployment
- Training
Jira Test Log
Service Level Agreement

Deliver

Helpdesk Support Processes

Close

Completion Report

Other

Additional Notes
Load Testing Information 25-Sep-14
Trades Team Briefing and Communication
Furniture Office and Landscaping Team Requirements
EST080 - Plan by date
New page
Fault reporting Brief notes - Earlier version of notesr
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