Plan
Work/Task Breakdown
Plan for Analysis: Project Services and Service Management.
Requirements gathering across the UoE teams utilising the existing Unidesk reports. Including SSP, HR, USD IT, Finance and ITC.: Project Services, Service Management with support from Software Development.
Design and creation of new universe: Software Development and Service Management
Creation of reports: Service Management and Software Development
Investigation into dashboards and their production: Service Management and Software Development
Priority and Funding
Discretionary Project
Our funding will slip between the 14/15 and 15/16 financial years.
Impact and Dependencies
We are dependent on the co-operation of those business partners that currently use Unidesk.
Current Unidesk reporting will be done on the LIVE system. We will solve this issue by taking those reports away from the LIVE system and creating a universe for them.
Background
Recent initiatives have seen the introduction of enhanced functionality to the Unidesk Service. With these enhancements now embedded the focus has moved onto how best we can utilisie the data for management information purposes so that informed business decisions can be made.
There is also a recognition between the UniDesk partners that institutions will have different BI systems they want to use to enhance the standard TopDesk reporting functionality. This project will focus on the needs of the University of Edinburgh.
Priority and Funding
Priority 2.
Core Funded.
Impact and Dependencies
Coordination is required between teams and business owners in order to ensure as many users as possible are prepared for the enforcement.
Work/Task Breakdown
ITI Enterprise Services - Technical lead, enforce second challenge, manage communications with EASE users, update user documentation
IS Applications - project management, technical consultancy
SSP - manage communications with Evision users, prepae updated user documentation
IS Service Management - manage communications with BI users, prepare updated user documentation
IS LTW - update MyEd channels
Background
ITI Enterprise Services (owners of EASE), Service Management (service owners of BI suite), Student Systems Partnership (service owners of Evision) and the IS Helpline have worked together to deliver an EASE second challenge to users of BI suite and Evision. This second challenge will require users of BI suite and Evision who are already authenticated to EASE to input randomly chosen letters from a "memorable word" which they have selected, in order to gain access to these services.
Document Sign-off
Work/Task Breakdown
Task | Detail | Who |
Build Foundation | Build dedicated pilot infrastructure | ITI |
Configure Services | IS Apps and ITI select up to 3 services for Pilot | ITI, Apps |