Organisation

Work/Task Breakdown

Plan for Analysis: Project Services and Service Management.  

Requirements gathering across the UoE teams utilising the existing Unidesk reports.  Including SSP, HR, USD IT, Finance and ITC.: Project Services, Service Management with support from Software Development. 

Design and creation of new universe: Software Development and Service Management

Creation of reports: Service Management and Software Development

Investigation into dashboards and their production: Service Management and Software Development

Note: The BI/MI team within GASP will also be providing advice where required throughout the project

 

Project Info

Project
Improved Unidesk reporting
Code
SMI008
Programme
ISG - IT Service Management (SMI)
Management Office
ISG PMO
Project Manager
Colin Forrest
Project Sponsor
Alex Carter
Current Stage
Close
Status
Closed
Start Date
14-Jan-2015
Planning Date
n/a
Delivery Date
n/a
Close Date
09-Jun-2017
Programme Priority
2
Overall Priority
Normal
Category
Discretionary