Organisation

Work/Task Breakdown

ITI Enterprise Services - Technical lead, enforce second challenge, manage communications with EASE users, update user documentation

IS Applications - project management, technical consultancy

SSP - manage communications with Evision users, prepae updated user documentation

IS Service Management - manage communications with BI users, prepare updated user documentation

IS LTW - update MyEd channels

IS Helpline - update helpline staff documentation, approve user documentation, assist users unable to reset second challenge

Resources Skills and Cost

The project is provisionally estimated to require 10 days of IS Applications effort, excluding service management effort.  This does not cover any work undertaken before the initation of this project.