Completion Report
Project Summary:
Delivery
The enforcement of the second challenge took place as planned on 30th November.
User Engagement Pre-enforcement
The project stakeholders coordinated to target those users of BU and/or Evision who has not reset their second challenge since the beginningof the enforcement period, or who had not indicated that they did not need to. Numbers were checked daily and a plan of communications agreed. The sign-up is indicated in the graph below:
User Engagement Post-enforcement
The SSP and Service Management teams reported no issues were reported to them directly after enforcement. Unidesk issues during the w/c 30th November meant the Helpline team was unable to assess the number of calls from users requiring assistance with the second challenge but there appears t have been no unmanageable impact. The Helpdesk team reported only one incidence of a user reqursting asistance in person.
Closure Questionaires from Project Team and Stakeholders
Closure
The project sponsor and project team agreed this project is ready to close and that closure can be carried out by email.
Analysis of Resource Usage:
Staff Usage Estimate: 10 days
Staff Usage Actual: 8 days
Staff Usage Variance: -20%
Other Resource Estimate: 1 days
Other Resource Actual: 1 days
Other Resource Variance: 0%
Explanation for variance:
The project was set up quickly to adress an immediate issue ( communication) and so the estimate was also done quickly. Little IS APPS time outwith project management was required.
Key Learning Points:
1. There is not much to be learned from this project which was set up as a result of confusion and lack of communication between teams working on the introduction of the second challenge.
The lesson had already been learned - is that future work requiring coordination of work across several teams should be set up as a project and be assigned a project manager.
2. The length of time between the grace period and the enforcement may have been longer than required.
3. Telephone meetings were useful, saving time and allowing stakeholders to discuss impact of changes or decisons on other teams, such as the helpline, even if own communications plans did not change.
Outstanding issues:
- There are no outstanding project issues.
- The "simple" method allowig users to reset their memorable word was introduced before the end of the grace period on 30/11/15 by ITI Enterprise with the agreement of User Services. This will be removed as a support task outwith the project at a date to be agreed between ITI Enterprise and User Services