User Group outputs - Staff Users
A User Story workshop was held with end-users and School procurement contacts 21st November to gather their requirements for the new system.
The unedited results are shown below. These requirements have been combined with the outputs from the other workshops and consolidated into a master User Story list
| Ref | As a | I want | So that |
| 1 | Staff User | to be able to see the list of (old) inactive suppl. | I am aware of who has been removed from the existing list |
| 2 | Staff User | to search on items to save time | to see options available |
| 3 | Staff User | to search by product | I don't use suppliers not on the list |
| 4 | Staff User | a search by item | I can find different suppliers of the same & similar products |
| 5 | Staff User | to be able to type a product I am looking for in the search box (because I am unsure who is available) | I get a list of supp. that can supply that |
| 6 | Staff User | to search by item name | I can find the right supplier |
| 7 | Staff User | I was looking for a fridge for the Dept kitchen OD did not have the size the Dept needed tried Procurement Staff ended up Administrator bought one herself from Comet claimed back on expenses | |
| 8 | Staff User | a search facility to be intuitive to make sure that I can find products I look for by entering product description | there are millsions of ways to call certain products and I want these different options to be picked up when I'm seaching for the product |
| 9 | Staff User | search for particular name of supplier | to make a specific one easier to find |
| 10 | School Procurement | to be able to suggest to our end user the best supplier for the goods required that have been approved by Procurement | |
| 11 | Procurement Contracts | the ability to group suppliers by sub category e.g. Labs - life sciences / gen consumables / antibodies / etc | |
| 12 | Staff User | how can I find the right supplier for my/staff needs | |
| 13 | Staff User | search on previous delivery performance by product? | |
| 14 | School Procurement | a system that I can search supplier by name or postcode | I can see if they are on approved list and sometimes are on with a different name |
| 15 | Staff User | simpler explanation of supplier categories i.e. what's the discount - comparison of similar suppliers - e.g. lab consumables | |
| 16 | Staff User | search for item/product brings up the 3 best suppliers with price range, delivery costs and timescale | |
| 17 | School Procurement | to be able to search at different levels of commodity e.g. by labs or plastics or tissue culture etc | it is intuitive |
| 18 | School Procurement | ability to search by both supplier & product | users will be encouraged to use & not avoid list |
| 19 | Staff User | to search by supplier and commodity | I get correct information |
| 20 | Staff User | a smart search engine for suppliers whereby you can search by name / product categories | I can cut down on time spent searching and have a clear idea of what suppliers are available to me |
| 21 | School Procurement | a smart search facility | I can find out whether a particular product or service is offered by any of the suppliers |
| 22 | Staff User | we use a great deal of varied equipment materials & consumables - currently difficult to know which company supplies what from the product categories | |
| 23 | Staff User | to be able to search better by product category | this (equipment, materials and consumables) will be easier to find |
| 24 | Staff User | links from supplier datanase to appropriate e-proc system | |
| 25 | Staff User | to know what's available and to be able to order it | I can do my job |
| 26 | Staff User | prices? Ok would be good but appreciate difficult. P.s. SciQuest search is awful ! | |
| 27 | Staff User | to buy things rather than know who to buy from | to stop duplication of web site access |
| 28 | Staff User | a site where I can punch out to a supplier | I can get a price to take to my line manager to they can approve purchase |
| 29 | School Procurement | up to date information on national, local contracts available to UoE so I could ensure on contract spend | |
| 30 | School Procurement | to be sure which contracts are relevant to us (e.g. national framework agreements) | we stay on contract |
| 31 | Staff User | broad search terms in search engine | |
| 32 | Staff User | an easy to use intuitive search tool to find the products I need for my research without using internet. Search by product, supplier code, supplier name | |
| 33 | Staff User | to be able to do wildcard search using keywords | I can search when details may be vague |
| 34 | Staff User | I have problems with Dell sending invoices with vat when Pecos order is exempt. Uni was on hold one of my orders caused it. | |
| 35 | School Procurement | access to info on what each supplier can offer | I can advise school users on who to order from |
| 36 | Staff User | more info re products sold | |
| 37 | School Procurement | to be able to see searchable lists of current frameworks and local contracts with basic info like end dates | I don't have to go in and out of numerous web pages |
| 38 | School Procurement | info on limitations of any contracts | I can advise users |
| 39 | Procurement Contracts | the ability to link in files, products etc | |
| 40 | School Procurement | to know information is current | I can have confidence when using it |
| 41 | Staff User | when I search and get no results I want to see who to contact - ie if I search for computers I want the computer contract manager details | |
| 42 | School Procurement | clear info on how to order (by PO or PECOS) | we order correctly |
| 43 | Staff User | up to date costs on goods including delivery charges | I can give accurate figures to charge clients |
| 44 | Staff User | to be able to compare costs from each supplier | I do not have to go to each supplier individually |
| 45 | Staff User | cost of item by suppliers | to see whose got best price - to see if specification = good price |
| 46 | Staff User | to see a list of supplier offering the product I'm looking for and a level of discount with up-to-date contact details | to make sure I'm choosing the best deal |
| 47 | Staff User | any deals available | I can consider choices on any items I may be interested in |
| 48 | School Procurement | information on whether ordering from a particular supplier is mandatory or just advisory | I can advise users |
| 49 | Staff User | when I find a supplier I would like a list of alternative supplier (if any) to be listed | I can see the full range available to me |
| 50 | Staff User | to be able to see comments/ratings from other users | I can make a better informed choice when choosing suppliers |
| 51 | Procurement Contracts | how do we handle commercialy confidential information? | |
| 52 | Procurement Contracts | a news page | to alert users to special offer periods |
| 53 | Staff User | timescale for selivery, delivery costs, availability, accurate up-to-date information | |
| 54 | Staff User | input complaints - feedback from suppliers re complaints | |
| 55 | Staff User | feedback from other users about the suppliers - comments positive/negative | I can decide whether to use supplier |
| 56 | Staff User | to report bad service | it can be put right |
| 57 | Staff User | to have a feedback facility on supplier performance | procurement can sort the problems out |
| 58 | Staff User | to be able to report issues regarding suppliers easily via a supplier profile page, where I can also receive feedback to my comments | any issues can be sorted out quickly and efficiently and I'm kept informed |
| 59 | Staff User | to see comments/reviews of supplier goods & services | I can select the best supplier for my needs |
| 60 | School Procurement | the best information on a potential supplier | I can advise my end user of the reliability of this supplier - URGENT pharmeceutical (hospital) goods |
| 61 | Staff User | to see the list of most picked suppliers | I can rely on other peoples (hopefully) good choices |
| 62 | Staff User | to get feedback on any complaints I make via the website | I know it's been dealt with |
| 63 | Staff User | the list to be more visible | staff users will be aware of its existence |
| 64 | Staff User | to know why I can't order from certain suppliers & how to get them on the list | as I need/want to |
| 65 | Staff User | include suggestions for new supplier | |
| 66 | Staff User | I use the Ebis system to order materials and have to recharge sometimes. Have to order items on job numbers. | |
| 67 | Staff User | to use a system that is easy to operate | I have a lot of different suppliers |
| 68 | Staff User | access to accurate up to date info on products | |
| 69 | Staff User | a simple, user-friendly system | I get information quickly |
| 70 | Staff User | ease of finding stuff on web page | to avoid so many links ! (currently hardly use pc web) |
| 71 | Staff User | simplicity | don't really want to know all the details of contracts just who to contract or link to web site |
| 72 | Staff User | supplier search engine | to avoid having to go through lots of links |