This project follows the recommendations of the “Options appraisal on monitoring solutions” business case project, by piloting a  monitoring tool.

The main deliveries are to:

• Implement the monitoring tool. Both new and existing monitoring tools will require implementation, as roles, access and process will have to be (re-)defined.
• Configure the monitoring tool. This will include setting up measures, notifications, reports and dashboards as well as process how future services are added to the monitoring tool.

The procured/implemented monitoring tool will provide:

• Cross infrastructure and cross technology monitoring
• Active status reporting of key metrics
• Historic data for  analysis and trending
• Dashboard facility to provide information by service or technology components
• Notification in case defined metrics are reached