Impact

Costs

The following costs are not yet known and will therefore be investigated during the Analysis stage:

Service or Project	Description of Impact or Dependency	Project/Service Manager Aware (Y/N)
Finance	Finance will have to continue to count, account for and deposit smaller sums of cash from library fines	Y
Helpdesk	Helpdesk will see a large reduction in face to face payment transactions. Helpdesks will collect significantly less fines payments in cash (often in small coinage); they will have to count, account for and bank smaller sums of cash	Y
IS Applications Production Management	Production Management may receive support calls in relation to checking online payment issues	Y

The Library continues to charge fines for overdue items and fees for lost items.
The Library continues to accept cash payments at Helpdesks
WPM Education is likely to be the payment gateway used but others will be investigated.
The project will not make any decisions which would make the follow-on project (to facilitate real time fine payments through 3M selfcheck units) unviable
Patrons with fines will be more inclined to pay them online thereby keeping their debt from accruing, and from reaching the £10 limit that leads to their account being blocked from further borrowing.
If an item is lost or damaged a fine is never applied - a fee will be applied instead.

This article was published on Oct 18, 2016