Completion Report
Project Summary:
These were the Business Deliverables for the project
No | Description | New or Changed (Y/N) |
O1 | Define a common change management processes across the three universities(MUST) | Delivered |
D1 | Deploy the change management process across the three universities(MUST) | Delivered |
O2 | Define a common release management process across the three universities(MUST) | Delivered |
D2 | Deploy the release management process across the three universities(MUST) | Delivered - see below 1 |
D3 | Deliver appropriate service support documentation, awareness and training for all partners and customers of the service (MUST)
| Partially Delivered - see below 2 |
D4 | Provide documentation on how new process with integrate with / change existing project delivery, request for change, release management in UniDesk (MUST) | Partially Delivered - see 3 |
D5 | Change & Release roles and responsibilities agreed and clarified to support the process (MUST) | Delivered |
D6 | Provide a framework for the categorisation of changes and release types published (MUST)
| Delivered |
D7 | fields that need to be held for each standard change, e.g. Service, approver, description, expected outcome, others? (MUST)
| Delivered |
D8 | Providing a framework for CAB's or change approval (MUST) | Delivered - see 4 |
D9 | Configure Unidesk to support the change and release process (MUST) | Delivered |
D10 | Gap analysis on the data in C&R against data used by Alerts system (SHOULD) | Not Delivered - see 5 |
1 - St Andrews and Edinburgh will launch C&R on Unidesk v 5, after the upgrade is comlpeted in May/June.
2 - St Andrews and Abertay will provide their own training. Sheffiled Hallam are not interested in C&R for now. Edinburgh have an offer open to end of July that partners and Sheffield Hallam can request a one-day workshop.
3 - The project engagement will be revisited once C&R process is available through version 5. An initial approach has been agreed, where a RFC specific template will be set up for projects, but this has to be designed and agreed. A separate process is felt to be too much for now.
4 - A framework has been provided, and two services are to be selected for initial trials of the new process.
5 - Some analysis was done that can be picked up, but priority of this was low and budget not extended to allow further analysis as it is Edinburgh-specific.
Issues - All jiras closed
Risks - all risks closed
Action - all actions completed
Analysis of Resource Usage:
Staff Usage Estimate: 105 days
Staff Usage Actual: 101 days
Staff Usage Variance: -4%
Other Resource Estimate: 6894 days
Other Resource Actual: 8982 days
Other Resource Variance: 30%
Explanation for variance:
Variance in 'other resources' - an extra day's consultancy was required
Estimate vs Actuals by Resource - As this is a funded project, then all effort is for Apps and Service Management
Project Services estimate 19 actual 22 (Planning and Management)
Apps Management 26 28 (Analysis, Design)
Service Management 39 42 (Analysis, Design, Configurations, UAT))
Director/Senior Management 3 3 (Governance)
Other Applications 17 6 (Deployments, Unplanned)
Total 105 101
Key Learning Points:
Using senior staff members as key team member from production has the advantage of bringing experience and common sense to the analysis and implementation
Using senior staff members from production has the disadvantage of conflicting with higher priority projects and RDS and KSR activity, thus extending the elapsed time for the project
Feedback from project team, board and other stakeholders (survey results).
The following scored mostly 4/5 from responses (no less than 3) Business Requirements Met Objectives Met Within Budget Within Scope Quality of C&R Process Risks Managed Issues Raised Estimation Stakeholder Participation Communication Effective Meeting Project Management Project Goverance The following scored mostly 3 or Less Timescales kept Milestones Met Resourcing Effective
Outstanding issues:
All jiras are closed, all issues resolved.
These are now within scope of the uniDesk v 5 Upgrade project
St Andrews's launch of C&R Edinburgh launch of C&R to full community Updated C&R documentation for v 5 Projects' engagement with C&R
USD will provide workshops to a selected group on Unidesk v 4, and are available to provide a one-day workshop to partners or Sheffield Hallam if they do choose to have one before end of July.