The University will enter UCAS clearing again for 2018 with places being available to prospective students from Scotland and Internationally.

The project will start in May 2018 to ensure we are ready. The key dates are:

Scottish Clearing 7th August

A level / International Clearing 16th August

We will be working closely with the admissions staff in USG and the Colleges and technology experts  from ISG to ensure that the clearing process is successful providing a positive experience and great outcomes for our new students.

Our high level objectives of this project are to:

1. Work in partnerships to support management and delivery of the entire Clearing process i.e. not just the technology components
2. Set up telecommunications infrastructure for handling inbound clearing calls for use on both Clearing days
3. Ensure that Central and College Admissions areas are fully equipped and ready for handling inbound clearing calls
4. Establish and deliver adequate technical support during window when clearing calls will come in
5. Ensure that the Student Record is capable and ready to receive the resulting admissions data 
6. Successfully deliver clearing outcomes
7. Undertake review of requirements to support future years Clearing process

We believe that the current VoIP telephony system will be capable of meeting our needs and that it will be desirable to route things through the "Call Centre" console (a call management and IVR control system) which will also provide metrics in terms of call volumes.