Operational Level Agreement

The Operational Level Agreement (SLA) document continues on beyond the project closure as a 'living' document.  For this reason it is created as an independant MSWord document, a working copy of which is attached to this page during the life of the project.

To obtain an OLA template, click on the link below which will open a read-only view.  This can then be saved to your local machine (using 'Save As') and edited as required.

The edited document should then be uploaded to this page.

Operational Level Agreement template

Project Info

Project
Customer Interface Improvements
Code
FIN080
Programme
Finance (FIN)
Project Manager
Dawn Holmes
Project Sponsor
Elizabeth Welch
Current Stage
Close
Status
Closed
Start Date
09-Mar-2012
Planning Date
n/a
Delivery Date
n/a
Close Date
18-Apr-2014
Overall Priority
Normal
Category
Discretionary