Overview
Background
This project is to resolve known issues on the Identity Management - IDM service and responding to changing business environment. There are a number of Known Errors held on JIRA which require development and are likely to change in response to consultation with stakeholders and operational issues, The Continual Service Improvement work on the IDM, such as the adding and amending functionality in response to changing needs of data providers and consumers, as well as targeted improvements to address bugs or other problems.
Scope
The scope of the project is to reduce a number of current known issues that are affecting the IDM service, phase 1 to reduce support costs associated with IDM. The current known list of issues are held on the following Requirements and Issues document.
Objectives
The objective is resolve a number of known issues within a limited budget and for these to be completed over two phases in this financial year 15/16.
Deliverables
The issues are prioritised against the level of development (small, medium, large) required and the business need (1, 2, 3) resulting in
- S1 = Critical
- M1 = High
- S2 = Medium
- Other = Low
These issues have been added as JIRAs and appropriate business requirements/technical background will be documented. Software Development Team will estimate the effort required and identify the most costly elements of the work.
Benefits
- To remove a number of known issues affecting the IDM service
- To reduce cost of support for known issues
- To reduce time for support team investigating these known issues
- Previous IDM Continuous Service Improvement (CSI) activity in 2012/13 (COM005) demonstrated considerable ROI as support calls logged halved year on year and there was a 30% reduction in KSR activity required.
Success Criteria
- No negative impact to service
- Improve data accuracy in IDM, reducing service issues
- Reduce support resource time and cost required to manage these known outstanding issues
- Reduction in number of known errors held on JIRA