UniDesk Programme Report - May 2013
Report compiled by Maurice Franceschi (IS Apps Programme Manager) for UniDesk Project Board
Section One: Programme Commentary, RAG and Resources Update
Section Two: Projects Not Started
Section Three: Projects In Progress
Section Four: Closed or Withdrawn Projects
Section One: Programme Commentary, RAG and Resources Update
The SMI002 UniDesk Upgrade has upgraded all four universities.
The SMI003 CMDB project has an initial workshop with our partners and TOPdesk scheduled for 27th June to determine scope and timelines.
All effort is within programme budget.
Actions from programme meeting
Section Two: Projects Not Started
| Project Info | Programme Manager's Commentary |
| All planned projects have started |
Section Three: Projects in Progress
| Project Info | Project Managers Commentary | ||||||||
SMI003 (AP23-047) Funded Approved funding for 12/13 is 8 days Approved funding for 13/14 is 150 days Milestones
RAG Status GREEN | Report by Maurice Franceschi forMay 2013
Achievements in Last Period
IssuesNo issuesNext StepsWorkshop with Partners, Colleagues and TOPdesk on 27th June to scope project.
| ||||||||
SMI002 (AP23-406) Funded Approved funding for 12/13 is 105 days - approved 28 March 2013. Milestones
RAG Status GREEN
| Report by Sue Woodger for May 2013
Achievements in Last Period
Issues
The original deployment date for Edinburgh was scheduled for 6 May but this was delayed due to issues with Shibboleth upgrade (Shibboleth was being upgraded primarily to resolve an issue in the old version that resulted in an error being experienced when the shibboleth session timed out). The issues have been put back to Topdesk and it was agreed by the project team that waiting on a resolution would not hold up the project closure – any resolution would be covered by service work – Service Management confirmed that there would be no cost implications for this option. DevTech rolled Shibboleth back to the previous version (v2.4.3) on 13 May and the upgrade was in a position to upgrade to v5 on the 15-16 May
Topdesk recommended a new process to reduce the migration time (on database server). DevTech trialled this prior to the upgrade but it failed. DevTech recommended running the process on the original application server despite the longer migration time. DevTech carried out several trials to ensure migration was working before they went ahead with the upgrade and finally ended up running the migration process on the database server rather than the application server. However during the upgrade the migration terminated/failed at 5am. V4 was then brought back up and the upgrade aborted. It was not clear why the migration had failed when it was identical to the successful trial migrations. Topdesk were able to offer resolutions and changes had to be made to AT server. DevTech then ran 3 more trial migrations and the upgrade finally happened 20-21 May.
After their upgrade SHU were unable to access Unidesk. Unfortunately the access restrictions were not removed. The developer was not available and production were unable to resolve the problem easily or quickly. This was due to the lack of documentation and handover. Production, DevTech and service management agreed that the deployment processes should be tightened up and documented better and this has since been done.
Next Steps
Project is GREEN as deployment is on schedule
|
Section Three: Closed/Withdrawn Projects
| Project Info | Project Managers Commentary |
ITS081 UniDesk Change & Release Funded
| Closed
|
Actions from October Programme Meeting (9th November)
| Annual Planning to be approved by Project Board, but we propose CMDB carry over Card Reader, sponsored by Bryan, funding could be core or partners if not Edinburgh specific, small UPortal, sponsored by Bryan, core funding, Edinburgh specific, small | Done | |
| Maurice and Stefan to meet with projects soon to discuss C&R | Done | |
Actions from September Programme Meeting (5th October)
| Neil Bruce can be C&R Process Manager in UniDesk if Stefan or David cannot take on the role. | Bryan to dicuss with Neil - Maurice to confirm with Stefan and David Resolved - Robert Gormley
| |
| The current unidesk user group would be a good forum to present C&R changes | Stuart to action | |
Actions from August Programme Meeting (14th September)
| Set up meeting to discuss how to promote CABS | Maurice | Done |
| C&R project will not set up CABS | Maurice | Done |
| Get V 5 Upgrade project started asap | Maurice | Done |