Skip to main content
  • Views
    • Projects
    • Programmes
    • Portfolios
  • Requests
    • New Project
    • New Programme
    • New Portfolio
  • Help
The University of Edinburgh home
  • Schools & departments
  • MyEd
ISG - IT Service Management (SMI) ISG - IT Service Management (SMI)
  1. Home
  2. Programmes
  3. ISG - IT Service Management (SMI)
  4. 2014/15 Annual Planning Proposals
  5. Service Level Management in UniDesk

Service Level Management in UniDesk

 

Estimate is for technical effort from Apps, although some days will be needed from Apps folk who will need to help define the SLM and also PM.

Small.

Consultancy estimated at 5 days

  • ISG - IT Service Management (SMI)
    • Programme Meetings
    • Programme Stakeholders
    • 2014/15 Annual Planning Proposals
      • Service Level Management in UniDesk
      • TOPdesk Annual Upgrade (2014-15)
      • Improve communications to applicants about their Office 365 account
      • Improved UniDesk Reporting
    • UniDesk Programme Reports 2013-14
      • UniDesk Programme Report - July 2013
      • UniDesk Programme Report - June 2013
      • UniDesk Programme Report - May 2013
      • UniDesk Programme Report -April 2013
      • UniDesk Programme Report -March 2013
      • UniDesk Programme Report - February 2013
      • UniDesk Programme Report -October 2012
      • UniDesk Programme Report -January 2013
      • UniDesk Programme Report - September 2012
  • ‹ 2014/15 Annual Planning Proposals
  • up
  • TOPdesk Annual Upgrade (2014-15) ›
This article was published on Oct 18, 2016

Programme Info

Programme
ISG - IT Service Management (SMI)
Programme Manager
Colin Watt
Programme Owner
Alex Carter
Status
Open
Management Office
ISG PMO

Session 24/25

Change session
  • 12/13 session
  • 13/14 session
  • 14/15 session
  • 15/16 session
  • 16/17 session
  • 17/18 session
  • 18/19 session
  • 19/20 session
  • 20/21 session
  • 21/22 session
  • 25/26 session

Documentation

  • Programme Meetings
  • Programme Stakeholders
  • 2014/15 Annual Planning Proposals
    • Service Level Management in UniDesk
    • TOPdesk Annual Upgrade (2014-15)
    • Improve communications to applicants about their Office 365 account
    • Improved UniDesk Reporting
  • UniDesk Programme Reports 2013-14

The University of Edinburgh

  • Terms & conditions
  • Privacy & cookies
  • Modern slavery
  • Website accessibility
  • Freedom of information publication scheme
University affiliations
MyEd login

The University of Edinburgh is a charitable body, registered in Scotland, with registration number SC005336, VAT Registration Number GB 592 9507 00, and is acknowledged by the UK authorities as a “Recognised body” which has been granted degree awarding powers.

Unless explicitly stated otherwise, all material is copyright © The University of Edinburgh 2025.

CMS login