Current status of Polopoly call. 30/01.
-----Original Message----- From: FRASER Mairi Sent: 30 January 2014 09:43 To: CONLON Stephen Cc: GRANUM Geir; GOOD Richard Subject: RE: Assistance with Polopoly [UPDATE]
Agnes has already gone back (using Geir's support account) and explained that our config is correct, which we already suspected. Now we have to wait for Atex's next suggestion. I'm still keeping an eye on the call.
Cheers,
Mairi
-----Original Message-----
From: CONLON Stephen
Sent: 30 January 2014 09:36
To: FRASER Mairi
Subject: RE: Assistance with Polopoly [UPDATE]
Hi Mairi , does his 'look' like a feasible suggestion/resolution. Just off the top of your head, like ?
Best regards.
Stevie Conlon
Project Manager/Business Analyst
Project Services
0131 6514543
07973498371
-----Original Message-----
From: FRASER Mairi
Sent: 29 January 2014 14:57
To: FIDDES Iain; GRANUM Geir; SCOTT Ewan; GAJDA Agnes
Cc: CONLON Stephen; GOOD Richard
Subject: RE: Assistance with Polopoly [UPDATE]
Importance: High
Hi all,
Polopoly Support have added a suggestion to our support call relating to settings in the web.xml file (Agnes - this is one of the XML config files I was talking about in HipChat last week). The info they have pointed us to is from the Polopoly upgrade guide on their support site. The full link is here: http://support.polopoly.com/doc/jar/10.0.0/dev-guide/upgradeinfo9.10.html#polopoly_paf_configured
The section they are referring to is reproduced below...
<snippet>
Polopoly GUI Application Changes
By deafult the Polopoly GUI web application is now wired using Polopoly Application Framework. The use of PEAR or the Polopoly Application Framework is controlled by the web application's web.xml file.
When using the Polopoly Application Framework module clients are no longer configured using the PEAR configuration framework, they are instead configured using config XML files. See Polopoly Application Framework (http://support.polopoly.com/doc/jar/10.0.0/dev-guide/application_framework.html ) and ResourceConfig (http://support.polopoly.com/doc/jar/10.0.0/polopoly-javadoc/com/polopoly/application/config/ResourceConfig.html) for more information.
If the Polopoly GUI application has changed configuration or has been customized using PEAR (in Environment.properties, ConfigInstances.properties or using implementation specific ConfigTypes) but have no customized web.xml you might experience problems related to missing configuration, such as missing modules when calling Application.getModule("module_name").
We recommend that a conversion of project-specific code and configuration is performed. See com.polopoly.application (http://support.polopoly.com/doc/jar/10.0.0/polopoly-javadoc/com/polopoly/application/package-summary.html ) and Polopoly Application Framework (http://support.polopoly.com/doc/jar/10.0.0/dev-guide/application_framework.html ) for how to use PAF.
As a last resort you can revert your Polopoly GUI application to use PEAR again. See the section called “Revert the Polopoly GUI web.xml to use PEAR” for more information.
Changed Configuration for the Polopoly GUI Application
As stated above configuration for module clients, like the cm client cache parameters and the statistics client cache parameters are now configured by XML resources when using the Polopoly Application Framework. See Polopoly Application Framework (http://support.polopoly.com/doc/jar/10.0.0/dev-guide/application_framework.html).
All parameters on the config type PolopolyWebUI has permanently changed and has been moved to be parameters to the PolopolyOrchidServlet in the web.xml. See the com.polopoly.gui.orchid javadoc (http://support.polopoly.com/doc/jar/10.0.0/polopoly-javadoc/com/polopoly/gui/orchid/package-summary.html).
All configuration made on polopolycmclient.UserFactory has been moved to init parameters on the servlet context listener PolopolyServletContextListener in the web.xml, See the com.polopoly.gui.orchid javadoc (http://support.polopoly.com/doc/jar/10.0.0/polopoly-javadoc/com/polopoly/gui/orchid/package-summary.html). However this is just the case when using this servlet context listener. If using the old servlet context listener, com.polopoly.gui.orchid.session.impl.AppServletContextListener (see above) the configuration of the UserFactory is done as before.
Revert the Polopoly GUI web.xml to use PEAR
To revert the Polopoly GUI application to use PEAR instead of Polopoly Application Framework, the Polopoly GUI application web.xml has to be altered in two places.
Replace the context parameter p.applicationName:
<!-- Polopoly Application Framework -->
<context-param>
<param-name>p.applicationName</param-name>
<param-value>polopoly</param-value>
</context-param>
with the context parameter polopoly.config pointing to the (relative the WEB-INF directory) config/polopoly.properties file.
<!-- PEAR -->
<context-param>
<param-name>polopoly.config</param-name>
<param-value>config/polopoly.properties</param-value>
<description>Application config file (FilesContentRead)</description> </context-param>
Replace the com.polopoly.cm.app.servlet.PolopolyServletContextListener context listener:
<!-- Polopoly Application Framework -->
<listener>
<listener-class>com.polopoly.cm.app.servlet.PolopolyServletContextListener</listener-class>
</listener>
with com.polopoly.gui.orchid.session.impl.AppServletContextListener context listener:
<!-- PEAR -->
<listener>
<listener-class>com.polopoly.gui.orchid.session.impl.AppServletContextListener</listener-class>
</listener>
</snippet>
Cheers,
Mairi
-----Original Message-----
From: FIDDES Iain
Sent: 28 January 2014 14:20
To: FRASER Mairi; GRANUM Geir; SCOTT Ewan; GAJDA Agnes
Cc: CONLON Stephen; GOOD Richard
Subject: RE: Assistance with Polopoly
Thanks everyone, if we don't see some activity soon ( by tomorrow ) I'll try to contact them again.
Iain
> -----Original Message-----
> From: FRASER Mairi
> Sent: 28 January 2014 14:17
> To: GRANUM Geir; FIDDES Iain; SCOTT Ewan; GAJDA Agnes
> Cc: CONLON Stephen; GOOD Richard
> Subject: RE: Assistance with Polopoly
>
> I can see it as well & have added a 'watch'. No activity yet, they've
> just uploaded the info to the ticket. It's assigned to 'support eu',
> looks like it's not yet assigned to a particular individual.
>
> Cheers,
> Mairi
>
> -----Original Message-----
> From: GRANUM Geir
> Sent: 28 January 2014 14:15
> To: FIDDES Iain; SCOTT Ewan; GAJDA Agnes
> Cc: CONLON Stephen; GOOD Richard; FRASER Mairi
> Subject: RE: Assistance with Polopoly
>
> Yes, I can see it:
>
> http://support.polopoly.com/jira/browse/CSUK-422
>
> Polopoly upgrade questions 2
>
> GG
>
> -----Original Message-----
> From: FIDDES Iain
> Sent: 28 January 2014 14:12
> To: SCOTT Ewan; GAJDA Agnes; GRANUM Geir
> Cc: CONLON Stephen; GOOD Richard; FRASER Mairi
> Subject: FW: Assistance with Polopoly
>
> Hi, all, apparently we now have a ticket with Atex, I don't know how
> one would access their support site but if anyone is in the know could
> you please have a look at what is going on there.
>
> Thanks
> Iain
>
> > -----Original Message-----
> > From: Simon Howat [mailto:showat@atex.com]
> > Sent: 28 January 2014 13:05
> > To: CONLON Stephen; FIDDES Iain
> > Cc: SCOTT Ewan; Support.EU
> > Subject: RE: Assistance with Polopoly
> >
> > Hi Stephen, Ewan,
> >
> > New ticket - http://support.polopoly.com/jira/browse/CSUK-422
> >
> > "Polopoly upgrade questions 2"
> >
> > "After upgrading from Polopoly_dist_9-16-1-fp15-r59199 to
> > Polopoly_dist_10-0-0-fp10-r59479, deploying our project code causes
> > an error....."
> >
> >
> > Let me know if you can't log in and see this, I'll do the necessary this end.
> >
> > Cheers
> > Simon
> >
> >
> > -----Original Message-----
> > From: CONLON Stephen [mailto:Stephen.Conlon@ed.ac.uk]
> > Sent: 28 January 2014 11:11
> > To: Simon Howat; FIDDES Iain
> > Cc: SCOTT Ewan; Support.EU
> > Subject: RE: Assistance with Polopoly
> >
> > Hi Simon , my humblest apologies. The ticket you referred to was
> > picked up previously. I was referring to a subsequent query Iain
> > Fiddes submitted on Friday.
> >
> > I will re-attached the query , it may already have been raised.
> >
> > Festine Lente and all that.
> >
> > Best regards.
> >
> > Stevie Conlon
> > Project Manager/Business Analyst
> > Project Services
> > 0131 6514543
> > 07973498371
> >
> >
> > -----Original Message-----
> > From: CONLON Stephen
> > Sent: 28 January 2014 10:40
> > To: 'Simon Howat'; FIDDES Iain
> > Cc: SCOTT Ewan; Support.EU
> > Subject: RE: Assistance with Polopoly
> >
> > Hi Simon, thanks . I'll look into that and pass the detail below
> > onto the technical teams.
> >
> > Best regards.
> >
> > Stevie Conlon
> > Project Manager/Business Analyst
> > Project Services
> > 0131 6514543
> > 07973498371
> >
> >
> > -----Original Message-----
> > From: Simon Howat [mailto:showat@atex.com]
> > Sent: 28 January 2014 10:37
> > To: CONLON Stephen; FIDDES Iain
> > Cc: SCOTT Ewan; Support.EU
> > Subject: RE: Assistance with Polopoly
> >
> > Thanks Stephen,
> >
> > In that case - good news - an engineer updated the ticket on 14th
> > jan with the detail below.
> >
> > It does make me wonder if you guys are getting updates on tickets,
> > or even are aware of your logons. Is there a chance you could check
> > please as it is disappointing you didn't see this before. I can
> > easily reset passwords/add new accounts for you.
> >
> > Regards,
> > Simon
> >
> >
> >
> > Simon Howat
> > Manager Customer Services UK
> > showat@atex.com
> > T: +44 (0) 118 909 0800 M: +44 (0) 7808787215 F: +44 (0) 1450 766
> 761 Skype:
> > simon.howat
> >
> > www.atex.com
> >
> >
> >
> >
> >
> >
> >
> >
> > ######################
> >
> > Hi Ewan,
> >
> > 1. We would recommend to upgrade to one of the latest versions e.g.
> > 10.6.1 or 10.8.1 since it contains latest developments. Please note
> > that you would need to convert the project code to Nitro style
> > (http://support.polopoly.com/confluence/display/Polopoly1081/Nitro)
> > in which all artifacts will run in standard containers like Jboss or Tomcat.
> > 2. Yes, all servers need to be upgraded to the latest version. Note
> > however that with Nitro the needed artifacts are generated on a
> > development machine and from there disitributed to production and
> > test environments. In this way installation to diverse environments
> > requires less effort than in pre- Nitro installations.
> > 3. Please try the following url's:
> > http://support.polopoly.com/doc/jar/10.8.1/dev-
> > guide/releasenotes.article.html#releasenotes_general
> > http://support.polopoly.com/doc/jar/10.8.1/dev-
> > guide/ar01.html#overview.containers.tested
> >
> > Please let us know if you need further information.
> >
> > Best regards,
> > Benoît
> >
> > ######################
> >
> >
> > -----Original Message-----
> > From: CONLON Stephen [mailto:Stephen.Conlon@ed.ac.uk]
> > Sent: 28 January 2014 10:34
> > To: Simon Howat; FIDDES Iain
> > Cc: SCOTT Ewan; Support.EU
> > Subject: RE: Assistance with Polopoly
> >
> > Hi Simon , it is the same problem described.
> >
> > Many thanks for your prompt reply.
> >
> > Best regards.
> >
> > Stevie Conlon
> > Project Manager/Business Analyst
> > Project Services
> > 0131 6514543
> > 07973498371
> >
> >
> > -----Original Message-----
> > From: Simon Howat [mailto:showat@atex.com]
> > Sent: 28 January 2014 10:32
> > To: CONLON Stephen; FIDDES Iain
> > Cc: SCOTT Ewan; Support.EU
> > Subject: RE: Assistance with Polopoly
> >
> > Hi Stephen,
> >
> > There is an active ticket which has been worked on - is the problem
> > you describe different to this?
> >
> > Ticket details: http://support.polopoly.com/jira/browse/CSUK-410
> >
> > Ticket contents below.
> >
> > If the problem is different to the below, could I ask that a ticket
> > be made for it, or at least some detail sent over, then an engineer
> > can get to
> grips with it.
> >
> >
> > With thanks,
> > Simon
> >
> >
> > ###################################
> >
> > Details:
> >
> > We are looking to upgrade from Polopoly v9.16.1 prior to upgrading
> > the Oracle backend database from 10 to 11g. The existing CMS servers
> > will be used. There will be new FrontEnd servers and these will be
> > linux VMs. I have confirmed that VMs are supported already.
> >
> > My questions:
> > 1. What is the recommended version to upgrade to (as a single hop).
> > 2. We are looking to upgrade the CMS but presumably we need to be
> > upgrading the FrontEnd web servers at the same time. Please confirm.
> > 3. Is there a compatibility matrix/pre-requisite check list I can
> > see in order to get all software to the correct version level.
> > Similarly I need to see the upgrade notes. These are on your support
> > website but I'm not getting anything rendered in my browser when I try to access them.
> > (e.g.
> >
> http://support.polopoly.com/jira/secure/ReleaseNote.jspa?atl_token=AK4
> > 6
> > -YNBM-70AH-
> >
> APNL%7Caed92b4bcdb1ad26a21010e9215cf71b0e1cc40a%7Clin&version=134
> > 78&styleName=Html&projectId=10001&Create=Create)
> >
> > ###################################
> >
> > -----Original Message-----
> > From: CONLON Stephen [mailto:Stephen.Conlon@ed.ac.uk]
> > Sent: 28 January 2014 09:34
> > To: Simon Howat; FIDDES Iain
> > Cc: SCOTT Ewan; Support.EU
> > Subject: RE: Assistance with Polopoly
> >
> > Hi Simon , to follow up on Iain's email below. I am the PM on the
> > Polopoly upgrade project , working with the developers to move to
> > the project forward. We are now at the stage of looking to progress
> > to peer testing but are being held up by the problem described previously.
> >
> > The project timescales and milestones are now in danger of slipping
> > and this will impact the planning for the LIVE upgrade to the
> > Universities web site and ongoing training requirements for the
> > staff editors and content managers which , I am sure will appreciate
> > , requires a lot of co-ordination in an organisation this size.
> >
> > I would like an indication of when your team will provide input the
> > problem and the best way of arranging that input e.g. conference call .
> >
> > I look forward to hearing from you .
> >
> > Thanks in advance.
> >
> > Best regards.
> >
> > Stevie Conlon
> > Project Manager/Business Analyst
> > Project Services
> > University of Edinburgh
> > 0131 6514543
> > 07973498371
> >