Operational Level Agreement
The Operational Level Agreement (SLA) document continues on beyond the project closure as a 'living' document.
It can be found at https://www.wiki.ed.ac.uk/display/insite/WebPA+-+OLA
The Operational Level Agreement (SLA) document continues on beyond the project closure as a 'living' document.
It can be found at https://www.wiki.ed.ac.uk/display/insite/WebPA+-+OLA