Completion Report

Project Summary:

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The project has delivered CMDB to UniDesk, built to a design and configuration as agreed by the partners.

The image below shows what has been delivered in regard to the MoSCow deliverables.

Having delivered the mechanisms, UniDesk users can now populate tthe CMDB and start to use the CMDB Module.

Abertay wil have imported their Hardware data into TOPdesk by the middle of June, moving to a Golden Copy.

Edinburgh has started a project with spnsor Stefan Kaempf to move of the existing change control system and to make UniDesk the Golden Copy (APP004-27) and possibly others such as HSS Inventory may move to Golden Copy.

Added Value

The project has developed a new functionality within UniDesk, colloquially referred to as the TreeWalk. It is a graphical view of the relationships between assets in the CMDB which meets HE service requirements much better than the Topdesk graphical view. The TreeWalk is good enough to persuade some areas that UniDesk would be a better Golden Copy than their current system.

It can be considered a differentiator between UniDesk and TOPdesk as a service.

To reduce the risk of having the overnight import schedule extend to the online day, the Project initiated an improvement to the current user import process, reducing elapsed times by 50%.

Analysis of Resource Usage:

Staff Usage Estimate: 108 days

Staff Usage Actual: 114 days

Staff Usage Variance: 6%

Other Resource Estimate: 6000 days

Other Resource Actual: 11000 days

Other Resource Variance: 83%

Explanation for variance:

The overall resource budget for the project for Apps and Service Management was 158 days. The actual effort will be 139 days.

                                                     Estimated  Actual Project Services                               18.0     26.0        Development Team                         40.0     27.0 Development Technology               36.0    45.0 Applications Management              14.0    13.0 Technology Management                  1.0 Service Management                       50.0     25.0 Directors Office                                                 2.0 Total Days                                         158.0     139.0

The overall Apps effort was slighty above the ToR estimate (6% over) due to the extended project timeline. Development effort was less as only the Hardware Import had to be developed and implemented. It had been anticipated that Software and Services amy also be required. Dev Tech effort was higher due to the effort needed to implement and fix TreeWalk which wasnot part of original scope.

The Consultancy budget of 11 days was higher than original planned of 6 days due to the need for TreeWalk bespoke work and other improvements to the import process, but this increase was approved by the project board.

Key Learning Points:

As before, the dependancy on senior staff meant that the elapsed time for the project stretched due to availability.

All partners had issues in regard to prioritising the project against local demands at different periods, which meant the timeline was stretched.

Outstanding issues:

None