Overview

Background

The University of Edinburgh has committed to a review of key professional service functions to ensure that we get the best from the sum of our efforts by building effective and efficient services. The initiative, which is known as the Service Excellence Programme (SEP), is being run by colleagues in Colleges, Schools and Support Groups together, in a joint approach.

http://www.ed.ac.uk/university-secretary-group/service-excellence-programme

The Student Administration & Support (SA&S) programme started in May 2016 as a sub programme of the Service Excellence programme “SEP”. As part of project SAS002, a pilot was carried out of a new contact details application to prove technical capabilities. The evaluation report of that pilot was presented at the SA&S Board (approved 9^th March 2018) and UCP Steering Group members (approved on 30^th March 2018) and its recommendation to establish a project to roll-out the application to all students was approved.

SAS002 Pilot Evaluation Report (Sharepoint)

 This project will comply with SEP Design Principles (https://www.ed.ac.uk/files/atoms/files/sep_handout_a4_v2_proof1.pdf) and Programme Methodology (specifically s9).The Student Administration & Support (SA&S) programme started in May 2016 as a sub programme of the Service Excellence programme “SEP”.

Scope

In Scope

• Review of contact details application and related interfaces;
• Improving contact details application functionality and technical structure;
• Improving interface API/micro-services to resilience, monitoring and error-handling;
• Handover to Production Management;
• Student Systems Operations updates/communications; and

• EUCLID functionality decommissioning/application embedding.

Out of Scope

• Development of current EUCLID self-service functionality; and
• Embedding of contact details application into any other systems; and
• Selection of preferred UoE e-mail alias. NB This element of scope will be reviewed as DTI038 project progresses, and may be brought into scope.

Objectives

The objective of the project is to:

1. Improve existing contact details application, and related interfaces (microservice/APIs) so that it is fit-for-purpose and scaled for all students; and
2. To test and sign-off the application prior to publishing in live MyEd environment, and to support it there until handover as a service to Production Management.

Deliverables

Benefits

The benefits of this project to the University will be:

Success Criteria

This project will be considered successful if:

1. Contact details application is available to all students in production MyEd, and writing back correctly to EUCLID/SITS; and

2. SSP team are able to create baselines for data quality of student contact details as per benefits.

Project Milestones

A live version of the SAS011 Project Plan can be viewed here: U:\SASG\SEP\SEP Projects\SA&S 

Live version of Milestone held here: - https://www.projects.ed.ac.uk/unpublished/project/sas011/milestones

The key Milestones identified for this project will be: