Deployment

Implementation Plan

Feedback from previous test implementations completed and successful full implementation undertaken for UAT

DSOR (Release 1-n)

Y

AJH (05/08/13)

CM - Implementation plan is two fold:

The build document which covers the installation of the software and architecture. 

The SDD which include the migration process which will bring content into R4

Implementation Risk Assessment

A risk assessment has been undertaken for the Implementation Plan and selected deployment dates. (e.g. roll back)

ASOR (Release 1-n)

Y

AJH (05/08/13)

No Implementation plan visible in projects website. CM to follow up.

CM - SDD is published included migration procedure

System Design Specification (SDS)

Document complete and accurate.

Action: The Document must be copied to the Wiki

ASOR (Final Release  / Handover)

Y

AJH (05/08/13)

Document present and complete

System Description Document

Document complete and accurate.

Action: The Document must be copied to the Wiki

ASOR (Final Release  / Handover)

Y

AJH (05/08/13)

SDD not required.

Scalability/Load Testing

Adequate load testing has taken place. The results have been recorded and analysed to ensure that the application will cope with the anticipated load.

ASOR (Final Release  / Handover)

Y

AJH (05/08/13)

CM - Comparison load test results published to project website

Performance

The application has been tested against stated performance criteria. Performance has been assured by user and support staff testing.

ASOR (Final Release  / Handover)

AJH (05/08/13)

CM - comparative load testing and user acceptance testing proved comparative performance to R2. 

Source Code

Source control must be checked out till go-live and checked-in after go live

Source code has been secured with VSS or other source control tool.

Where code is provided by a third party (e.g. supplier) it has been established who is responsible to maintain source code

DSOR (Final Release  / Handover)

Y

AJH (05/08/13)

Boxi is a third party application.

Configuration Management Database

The relevant details regarding new or changed infrastructure components have been added to the configuration management database (This is currently maintained in the Change Control System)

ASOR (Release 1-n)

N

AJH (05/08/13)

AJH to do.

Change Control(s)

A change control entry has been created for the LIVE implementation request.

ASOR / (Release 1-n)

Y

AJH (05/08/13)

No change control required.

Test Log Review

A review of the test log (JIRA) has taken place to ensure all required actions have been completed.   If this is not the case, then confirmation on criticality of outstanding issues and action plan for resolution is required.

ASOR (Final Release  / Handover)

Y

AJH (05/08/13)

No open JIRAs.

Production Management Handover

Handover to Production Management is completed and the team are in are in position to support the application post deployment.

ASOR (Final Release  / Handover)

AJH (05/08/13)

Tech Man are happy.

Support Accounts

Read access accounts or update current read access accounts have been set up for support staff(requires business owner approval)

ASOR (Final Release  / Handover)

Y

AJH (05/08/13)

CM - User Groups documentation produced, one outstanding issue to be resolved before can migrate

Password Manager (InfoKeep)

InfoKeep has been updated with all relevant account details including external supplier  accounts

ASOR (Release 1-n)

AJH (05/08/13)

CM - Passwords are available in infokeep

Environment comparison

Database comparison between TEST and LIVE (might be required before and after go-live)

ASOR (Final Release  / Handover)

Y

AJH (05/08/13)

Not required.

Client requirements

Does the application have specific client requirements, such as JVM/JRE versions, JInitiator?

If so have these requirements been raised with Desktop services

Wiki pages to be updated:

[1] https://www.wiki.ed.ac.uk/display/insite/Corporate+applications+with+client+based+requirements

[2] https://www.wiki.ed.ac.uk/display/insite/Client+side+requirements+for+corporate+applications

ASOR (Release 1-n)

AJH (05/08/13)

CM - Product Availability Matrix from SAP confirm compatability and requirements (we are on SP07)

Technologies

Is there any new software or technologies involved? (Y/N)

If yes state any additional actions taken to ensure adequate handover to the production support team

ASOR (Release 1-n)

AJH (05/08/13)

CM - no new Java version of required.

Access outside University

By default all web based applications are accessible outside University without use of VPN etc Wiki list

If not accessible from outside University this needs to be approved by Production Management.

ASOR (Release 1-n)

AJH (05/08/13)

CM - ease has been enabled for both CMC and BI Suite removal of VPN requirement is complete

Certificates

All changes to certificates or new certificates for this service have to be added to the certificate master list. The certificate master list is being managed by Applications Management This includes TEST and LIVE certificates and records type of certificate and expiry dates.

ASOR (Final Release  / Handover)

Y

AJH (05/08/13)

Unchanged by upgrade.

Technical Architecture Document(TAD)

Documentation complete and accurately reflects the environment subjected to UAT.

Action: TAD needs to be copied to Wiki

ASOR (Release 1-n)

Y

AJH (05/08/13)

None

Operational Document

Describes fully operational tasks and ongoing maintenance.This document should be fully populated and any missing sections or issues should be highlighted.

Action: TAD needs to be copied to Wiki

ASOR (Release 1-n)

Y

AJH (05/08/13)

CM - TAD held on

K:\ISAPPS\dsg\DevelopmentTechnology\ServiceDocs\IS\BOXI\Technical Architecture

Word copy

Security

All security requirements, e.g. SSL encryption, IP based restrictions firewall requirements have been specified, tested and implemented in LIVE

ASOR (Release 1-n)

Y

AJH (05/08/13)

Unchanged by upgrade.

Patching

Ensure that all applications have an agreed patching schedule and this schedule is agreed with service owners. Different technologies have different patching strategies:

Oracle, Windows, Linux

ASOR (Final Release  / Handover)

Infrastructure diagrams

All infrastructure diagrams are updated with newest server and infrastructure detail:

https://www.wiki.ed.ac.uk/display/insite/Server+Layout+%28Unix%29

and

https://www.wiki.ed.ac.uk/display/insite/Server+Layout+%28Windows%29

ASOR (Release 1-n)

 No longer used

Start/Stop scripts

Are Server Start-up/Shutdown scripts in place?

Including start-up procedure documented, enabled and tested.

ASOR (Release 1-n)

Included in TAD, no start/stop scripts required but TAD and Operations Document cover how to stop and start the services.

Ports

Port allocation file been updated:

https://www.wiki.ed.ac.uk/display/insite/Port+Allocation+on+Unix+Servers

ASOR (Release 1-n)

Confirmed that no new port allocations are required. 

Backup and Recovery

All backups as noted in the TAD need to be confirmed operational.

A test recovery of user data needs to be done to validate the integrity of the recovery mechanism and process.

ASOR (Release 1-n)

DR Copy

DR copy to Edzell configured and tested(unless existing database which is already setup).

ASOR/Release1

Logs

For all logs the following is in place:

• Logs are rotated and old logs are archived or deleted to ensure server space is not reached
• In production only minimal levels of logging is switched on (debug may be adequate on DEV, but not on Production)

ASOR (Release 1-n)

Support Agreement (including any charging arrangements)

A support agreement (SLA or OLA) is in place for any new applications – including any hosting or support charges.

Action: SLA moved to wiki:

https://www.wiki.ed.ac.uk/display/insite/SLA+repository+-+Applications+Management

ASOR (Final Release  / Handover)

N

AJH (08/08/13)

Service Man. to write SLA and OLA.

Time Recording Code

A Time Recording code for the application, if required, has been confirmed and set up.

ASOR (Final Release  / Handover)

Y

AJH (08/08/13)

Unchanged by upgrade.

Disaster Recovery and Business Continuity

Appropriate DR/BC provision is in place and has been fully tested. Application DR/BC details have been transferred to the DR Portfolio and DR level (1, 2 or 3) has been agreed

ASOR (Release 1-n)

Y

AJH (08/08/13)

Test Environment

An adequate TEST environment has been established for the application which may be used by support to test future changes prior to releasing these in the LIVE environment.

ASOR (Release 1-n)

Y

AJH (08/08/13)

TEST and DEV environments upchanged by upgrade.

Hardware and Software Licensing

All required licensing is in place including maintenance/support arrangements with external suppliers.

ASOR (Final Release  / Handover)

N

AJH (08/08/13)

Licensing model changes. Service Man. to provide docs.

Browser Compatibility

Browser compatibility has been tested and compatibility information updated

See

http://www.ed.ac.uk/schools-departments/information-services/services/computing/application-development/application-support/supported-web-browsers/browser-application

 for details

ASOR (Final Release  / Handover)

Y

AJH (08/08/13)

Covered by Java VM testing.

Portal Compatibility

Portal compatibility, where required, has been confirmed the Portals Service Owner.

ASOR (Final Release  / Handover)

N

AJH (08/08/13)

Is this required? Ask service Man. if a new channel/portlet is required.

Help Desk

The new application is recognised with the UniDesk (A business contact queue is defined where initial calls are raised with)

ASOR (Final Release  / Handover)

Y

AJH (08/08/13)

Unchanged by upgrade

User Guide Documentation

Appropriate documentation has been produced for users of the new application.

ASOR (Final Release  / Handover)

N

AJH (20/08/13)

IS Help pages need updating.

Training Material

Training material, if required, has been produced and is of an appropriate standard.

ASOR (Final Release  / Handover)

Y

AJH (20/08/13)

Traing has been scheduled.

Demonstration or Walkthrough

Demonstration or walkthrough of the new application has taken place for other stakeholder.

ASOR (Final Release  / Handover)

Y

AJH (20/08/13)

BOXI upgrade roadshows for users are running.

Deployment Date(s)

Agreed date has been confirmed that allows adequate time for completion of Acceptance Sign Off Review.

ASOR (Final Release  / Handover)

Y

AJH (08/08/13)

Dates known.

Deployment Resources

IS and business area resources required for deployment, including those needed for post implementation checking and sign off have been secured.

ASOR (Final Release  / Handover)

N

AJH (08/08/13)

Unknown

Deployment Ownership

Responsibilities for managing the go-live, including: comms with service owner and end users, ensuring go live timescales are met, managing issues arising and managing comms between all teams involved in go live.

ASOR (Final Release  / Handover)

N

AJH (08/08/13)

Unknown

Service Announcement(s)

A Service announcement has been raised with the agreed deployment date on the alert system:

http://reports.is.ed.ac.uk/alerts/

Service announcements should be raised by Project Manager 10 days before go live, but no later than 4 days.

ASOR (Release 1-n)

N

AJH (08/08/13)

No go live alert yet. CM should raise soon.

Web Sites and Other Document Sources

External and internal web sites have been reviewed to ensure that all application references are present, correct and up to date.

ASOR (Final Release  / Handover)

Y

AJH (08/08/13)

None required