Progress Report

Report Date

February 2015

Project is now using the experience of the 4 trades team members (1 from each zone ) in our project team meetings

 Achievements

• Further training took place in February for project team members to enable the completion of the system admin configuration
• Project team has been expanded to now include 4 trades team members (1 from each zone) to ensure the system will be fit for purpose
• Overview for the new project team members (trades)  was completed  in early February
• After the supplier resolved a number of issues - we have now managed to complete the full process
• The key requirements for the start-to-end process (sample Roles, Problem Types and SLAs) have been successfully configured within On Demand system after resolving issues associated with  
  • the configuration of Service Level Agreements (SLA's) 
  • Issues regarding the issuing of work orders to selected tradesman
• Six communication meetings have been held with the Trades teams including Zone and Premises managers to provide a short overview of what is being worked on and what is expected to be delivered. In addition, the second monthly bulletin has been issued.

Issues

• There are a couple of elements of the process where it is less clear where the details will be captured in the system and will require clear documentation for subsequent training and roll-out; these include stock control, gas work orders and PAT testing.
• An unexpected issue has subsequently occurred whereby it is not possible to assign a work order to a tradesman and this is currently being investigated by Mass. 
• It has not been possible to provide a full demonstration of the On Demand process to the project team

Next Steps

• The Proof of Concept is for a small number or faults of different types, skills and zones to be proved in early March, before wider consultation in March
• To refine workflow process, if required, following feedback from project team
• Continue review of the two-tier fault reporting hierarchy
• Commence consultation with the Estates department business partners regarding fault reporting
• Put through more scenarios in the system, including Furniture and Landscaping scenarios, and test mobile device integration
• The trades representatives will be taking part in the acceptance testing.
• The trades representatives will be logging results and issues

 The project has been assigned a RAG status of AMBER due to  the current issue relating to work orders that has been raised with MASS on 2nd March

 Milestones: