Project to fix the small issues in student record. Resources being recruited thanks to additional funding by USG.

Student Systems Operations spend significant amount of time correcting data issues caused by broken processes or failed automation. The SEP plan is to pass processing over to Schools, but this will only be possible if the issues are resolved; work will  also improve data quality and effort for producing statutory returns. 

Benefits

Approximately 15% of time in Operations is spent on system issues (not including issues arising from e.g. programme changes). Excluding applicant support calls (which are being addressed separately), this was 2000 calls in the past year with an average turnaround time of 17 days. The delay impacts students, staff and other services such as Fees and Immigration Service.