Deployment

Implementation Plan

Feedback from previous test implementations completed and successful full implementation undertaken for UAT

Phase1: K:\ISAPPS\dsg\Projects\COM007\ImplementationPlan_IDM_IterationOne.doc Phase2: K:\ISAPPS\dsg\Projects\COM007\ImplementationPlan_IDM_IterationTwo.doc

DSOR (Release 1-n)

Phase1:Y Phase2:Y

Phase1: HB Phase2: HB

Implementation Risk Assessment

A risk assessment has been undertaken for the Implementation Plan and selected deployment dates. (e.g. roll back) Risk assessed and agreed

ASOR (Release 1-n)

Y

HB

System Design Specification (SDS)

Document complete and accurate.

Phase1: K:\ISAPPS\dsg\Projects\COM007\COM007_IterationOne_SDS.docx Phase2: K:\ISAPPS\dsg\Projects\COM007\COM007_IterationTwo_SDS.docx Phase3: K:\ISAPPS\dsg\Projects\COM007\COM007_IterationThreeA_SDS.docx

 Documentscopied to  Wiki

ASOR (Final Release  / Handover)

Phase1:Y Phase2:Y Phase3:Y

Phase1: HB Phase2: HB Phase3: HB

System Description Document

Document complete and accurate.

Upgrade Project - SDS as per existing documentation

Action: The Document must be copied to the Wiki

ASOR (Final Release  / Handover)

N/A

HB

Scalability/Load Testing

Adequate load testing has taken place. The results have been recorded and analysed to ensure that the application will cope with the anticipated load.

Load testing completed as per BRD requirements

Phase1:K:\ISAPPS\dsg\Projects\COM007\devTech\loadTesting Phase2: Phase3:  

ASOR (Final Release  / Handover)

Phase1:Y Phase2:Y Phase3:

Phase1: HB Phase2: HB Phase3:

NG to supply links

Performance

The application has been tested against stated performance criteria. Performance has been assured by user and support staff testing.

See load-testing above

ASOR (Final Release  / Handover)

See above

HB

Source Code

Source control must be checked out till go-live and checked-in after go live

Source code has been secured with VSS or other source control tool.

Source code location:https://svn.ecdf.ed.ac.uk/repo/is/apps/software/idm

DSOR (Final Release  / Handover)

Y

HB

Configuration Management Database

The relevant details regarding new or changed infrastructure components have been added to the configuration management database (This is currently maintained in the Change Control System)

ASOR (Release 1-n)

SOA11G Servers added. Grouper/IDMUI Servers added.  

HB

Change Control(s)

A change control entry has been created for the LIVE implementation request.

ASOR / (Release 1-n)

Phase1: Y Phase2:Y Phase3:

Phase3 cc

Test Log Review

A review of the test log (JIRA) has taken place to ensure all required actions have been completed.   If this is not the case, then confirmation on criticality of outstanding issues and action plan for resolution is required.

ASOR (Final Release  / Handover)

No critical JIRAs

HB

Remaining non-critical JIRA issues to be reviewed - All

Production Management Handover

Handover to Production Management is completed and the team are in are in position to support the application post deployment.

ASOR (Final Release  / Handover)

Phase1: Y Phase2: NA

Grouper handover to Tech pending

Support Accounts

Read access accounts or update current read access accounts have been set up for support staff(requires business owner approval)

ASOR (Final Release  / Handover)

Existing accounts retained

HB

Password Manager (InfoKeep)

InfoKeep has been updated with all relevant account details including external supplier  accounts

ASOR (Release 1-n)

SOA server accounts:Y

Grouper accounts:Y

HB

Environment comparison

Database comparison between TEST and LIVE (might be required before and after go-live)

ASOR (Final Release  / Handover)

N/A

HB

Client requirements

Does the application have specific client requirements, such as JVM/JRE versions, JInitiator?

If so have these requirements been raised with Desktop services

Wiki pages to be updated:

[1] https://www.wiki.ed.ac.uk/display/insite/Corporate+applications+with+client+based+requirements

[2] https://www.wiki.ed.ac.uk/display/insite/Client+side+requirements+for+corporate+applications

ASOR (Release 1-n)

No new client requirements

HB

Technologies

Is there any new software or technologies involved? (Y/N)

If yes state any additional actions taken to ensure adequate handover to the production support team

ASOR (Release 1-n)

Upgrade of exisiting.

HB

Access outside University

By default all web based applications are accessible outside University without use of VPN etc Wiki list

If not accessible from outside University this needs to be approved by Production Management.

ASOR (Release 1-n)

HB

Certificates

All changes to certificates or new certificates for this service have to be added to the certificate master list. The certificate master list is being managed by Applications Management This includes TEST and LIVE certificates and records type of certificate and expiry dates.

ASOR (Final Release  / Handover)

To be reviewed - HB

Technical Architecture Document(TAD)

Documentation complete and accurately reflects the environment subjected to UAT.

Action: TAD needs to be copied to Wiki

TAD:

K:\ISAPPS\dsg\DevelopmentTechnology\ServiceDocs\IS\IDM

ASOR (Release 1-n)

Y

HB

TAD to be copied to WIKI once complete - HB

Operational Document

Describes fully operational tasks and ongoing maintenance.This document should be fully populated and any missing sections or issues should be highlighted.

K:\ISAPPS\dsg\Projects\COM007\Deployment\SOAOperationDocument\SOAOperationDocument.docx

Action: TAD needs to be copied to Wiki

ASOR (Release 1-n)

Phase:1 - Exising SOA Ops doc. Phase2: N/A Phase3:see left

HB

Security

All security requirements, e.g. SSL encryption, IP based restrictions firewall requirements have been specified, tested and implemented in LIVE

ASOR (Release 1-n)

Y

HB

Patching

Ensure that all applications have an agreed patching schedule and this schedule is agreed with service owners. Different technologies have different patching strategies:

Oracle, Windows, Linux

1st Wed AT at 07:00 AM, KB at 08:00 am

ASOR (Final Release  / Handover)

See left

HB

Infrastructure diagrams

All infrastructure diagrams are updated with newest server and infrastructure detail:

https://www.wiki.ed.ac.uk/display/insite/Server+Layout+%28Unix%29

and

https://www.wiki.ed.ac.uk/display/insite/Server+Layout+%28Windows%29

ASOR (Release 1-n)

N/A

HB

Start/Stop scripts

Are Server Start-up/Shutdown scripts in place?

Including start-up procedure documented, enabled and tested.

ASOR (Release 1-n)

SOA covered by SOA11G doc Remainder in IDM TAD/Ops Doc

HB

Ports

Port allocation file been updated:

https://www.wiki.ed.ac.uk/display/insite/Port+Allocation+on+Unix+Servers

ASOR (Release 1-n)

N/A

HB

Backup and Recovery

All backups as noted in the TAD need to be confirmed operational.

A test recovery of user data needs to be done to validate the integrity of the recovery mechanism and process.

ASOR (Release 1-n)

N/A Databases unchanged

HB

DR Copy

DR copy to Edzell configured and tested(unless existing database which is already setup).

ASOR/Release1

N/A

HB

Logs

For all logs the following is in place:

• Logs are rotated and old logs are archived or deleted to ensure server space is not reached
• In production only minimal levels of logging is switched on (debug may be adequate on DEV, but not on Production)

ASOR (Release 1-n)

Logs configured

HB

Support Agreement (including any charging arrangements)

A support agreement (SLA or OLA) is in place for any new applications – including any hosting or support charges.

Action: SLA moved to wiki:

https://www.wiki.ed.ac.uk/display/insite/SLA+repository+-+Applications+Management

ASOR (Final Release  / Handover)

Upgrade to existing service. N/A

HB

Time Recording Code

A Time Recording code for the application, if required, has been confirmed and set up.

ASOR (Final Release  / Handover)

Upgrade to existing service. N/A

HB

Disaster Recovery and Business Continuity

Appropriate DR/BC provision is in place and has been fully tested. Application DR/BC details have been transferred to the DR Portfolio and DR level (1, 2 or 3) has been agreed

ASOR (Release 1-n)

N/A

HB

Test Environment

An adequate TEST environment has been established for the application which may be used by support to test future changes prior to releasing these in the LIVE environment.

ASOR (Release 1-n)

Y

HB

Hardware and Software Licensing

All required licensing is in place including maintenance/support arrangements with external suppliers.

ASOR (Final Release  / Handover)

SOA -Oracle licemce.Grouper Open source.

HB

Browser Compatibility

Browser compatibility has been tested and compatibility information updated

See

http://www.ed.ac.uk/schools-departments/information-services/services/computing/application-development/application-support/supported-web-browsers/browser-application

 for details

ASOR (Final Release  / Handover)

N/A

HB

Portal Compatibility

Portal compatibility, where required, has been confirmed the Portals Service Owner.

ASOR (Final Release  / Handover)

N/A

HB

Help Desk

The new application is recognised with the UniDesk (A business contact queue is defined where initial calls are raised with)

ASOR (Final Release  / Handover)

Upgrade to existing service. N/A

HB

User Guide Documentation

Appropriate documentation has been produced for users of the new application.

ASOR (Final Release  / Handover)

Upgrade to existing service. N/A

HB

Training Material

Training material, if required, has been produced and is of an appropriate standard.

ASOR (Final Release  / Handover)

Upgrade to existing service. N/A

HB

Demonstration or Walkthrough

Demonstration or walkthrough of the new application has taken place for other stakeholder.

ASOR (Final Release  / Handover)

Upgrade to existing service. N/A

HB

Deployment Date(s)

Agreed date has been confirmed that allows adequate time for completion of Acceptance Sign Off Review.

ASOR (Final Release  / Handover)

ASOR reviewed and final  confirmations made by email.

HB

Deployment Resources

IS and business area resources required for deployment, including those needed for post implementation checking and sign off have been secured.

ASOR (Final Release  / Handover)

Resource booked

HB

Deployment Ownership

Responsibilities for managing the go-live, including: comms with service owner and end users, ensuring go live timescales are met, managing issues arising and managing comms between all teams involved in go live.

ASOR (Final Release  / Handover)

Y

HB

Service Announcement(s)

A Service announcement has been raised with the agreed deployment date on the alert system:

http://reports.is.ed.ac.uk/alerts/

Service announcements should be raised by Project Manager 10 days before go live, but no later than 4 days.

ASOR (Release 1-n)

Y

HB

Web Sites and Other Document Sources

External and internal web sites have been reviewed to ensure that all application references are present, correct and up to date.

ASOR (Final Release  / Handover)

Ongoing

Y