Online Fine Payments Planning Milestone Achieved

Library staff have identified a need to allow library patrons to pay overdue fines online. At the moment patrons must pay fines in person at the libary heldesks.

The  project team believe this project will:

• encourage patrons to return items sooner, ensuring returned items become available to other patrons
• ensure fewer patrons are blocked from further borrowing due to unpaid fines
• reduce the amount of staff time required to deal with cash payments made via Library Helpdesks
• enable the university to recover outstanding fines from patrons who are about to leave the university.

This project will improve the user experience by delivering new processes and procedures enabling patrons to pay library fines online and out of hours.

Project web site: https://www.projects.ed.ac.uk/project/lmp007

Morna Findlay

Project Manager