June 2018

TEL031

VLE Student Analytics

Discretionary

Milestones

RAG Status: BLUE

Project currently suspended

TEL049

VLE Standards

Discretionary

Milestones

RAG Status: RED

Report by Laura Woods-Dunlop for June 2018

Achievements in Last Period

• Project re-scoped.
• Requirements documented.
• Possible solutions identified.
• Project vision, purpose & need agreed.
• Board roles identified & documented.
• Risks reviewed and revised where appropriate.
• Milestones reviewed and revised.
• Stakeholders for communication identified.
• Dependencies/deliverables on other projects/services documented.

Issues

• Significant changes to project scope upcoming.

Next Steps

• Submit updated project brief.
• Develop agreed solutions further to include estimated timelines, estimated costs & proposal for implementation.
• First communication to be drafted & signed off.
• Estimate resources required for project delivery.

Project RAG status is currently RED due to significant upcoming scope changes & unknown impact on cost & timescales. No escalation required at this time. Project will return to green once updated Project Brief is signed off - aiming to submit to WIS for 16 July meeting.

TEL050

Academic Blogging Service

Discretionary

Milestones

RAG Status: 

RED

Report by Sonali Nakhate for June 2018

Achievements in Last Period

• Development in progress
• Policies development n progress
• WIS signoff to change in milestone dates.
• Infrastructure build ongoing

Issues

• Dev, Test and Live infrastructure encountering issues and time taken to resolve these has impacted the development and testing stages of the project.
• Server configurations are not as required for WordPress resulting in large amount of errors.

Next Steps

• Infrastructure build for blogs.ed.ac.uk to complete.
• Complete Development.
• Complete System testing
• Start User Acceptance testing.
• Continue development of policies, support and guidance material

TEL051

Annual Moodle Upgrade (17/18)

Compliance

Milestones

RAG Status:  GREEN

Report by Ben Armstrong for June 2018

Achievements in Last Period

• Upgraded Moodle to 3.4.3 in DEV and TEST
• Collated UAT feedback
• Implemented fixes following feedback
• Completed UAT

Issues

• The DLAM team decided to upgrade to Moodle 3.4.3 in order to fix an emerging security issue with 3.4.2.  The additional IS Applications effort was absorbed within the existing project budget.  The upgrade has been completed and not impacted the overall delivery timeline.

• Neither the DR test nor load testing were completed the week commencing 25th Jun; for load testing this was because a Dev Tech resource remained on an overrunning booking on DTI026.  Following discussions with the key stakeholders it was agree to move the load testing to 2nd-3rd July.  The Business Lead prefers to stick with the delivery timeline for the LIVE deployment, so a further decision around delivery will be made around the 4th July to see what has arisen from the load testing.  At that stage there will either be no issues identified or some issues to fix, if the latter then a decision can be made between going ahead with known issues or pushing the deployment date back.  As there is some uncertainty at the time of writing this report, I have marked the project as AMBER this month.

• * UPDATE 6TH JULY -reverted to GREEN as load testing was completed with no issues arising

Next Steps

• Full Disaster Recovery test
• Complete deployment checklists
• Deploy to LIVE (10th July)

TEL052

QMP Upgrade (17/18)

Compliance

Milestones

RAG Status: RED

Report by Sue Woodger for June 2018

Achievements in Last Period

• Second attempt at the Test install started on 8 June but is not complete

Issues

• QMP were ready to start the Test installation on 4 June but did not get requested information to proceed due to developer being off sick
• On 8 June QMP were ready to start Test again. And were able to access the required servers via the Edinburgh University onsite laptop. Before doing any activity on the servers they requested that a snapshot to be taken of each of the virtual machines by Monday 11^th June ready for install on the 13^th (ITI team administering access not available until 13^th June).
• New QMP developer took over on 15 June and there has been a lot of to-ing and fro-ing to provide information for QMP to complete the installation. This is still ongoing as at 2 July PM has asked QMP if all this required information can be in one document for the Live install.
• Despite asking twice for timescales – and stressing the importance of UAT and the deployment to Live dates -  we have been unable to get QMP to provide us with timescale. PM then asked sponsor to intervene and he will take up with the QMP project manager.

Next Steps

• TEST signoff
• Update missed milestones once we have confirmation from QMP as to how long the instal on Test will take
• LTW documentation tasks to start when TEST signed off

RAG commentary: Project is red

1 With more slippage in delivering TEST the project sponsor feels that this may begin to have an impact on LTW resource conflicting with other projects and asked we move the project from AMBER to RED.

2 QMP engagement has also resulted in the project moving to RED as our deployment date is in jeopardy. QMP will not confirm how long the Test install will take nor will they commit to 16 July being achievable for deployment or how long the Live deployment will take. PM has escalated to depute project sponsor who continues to press QMP for answers.

TEL053

Annual Learn Upgrade (17/18)

Compliance

Milestones

RAG Status: RED

Report by Sue Woodger for June 2018

Achievements in Last Period

• UAT completed
• LTW documentation tasks completed

Issues

• UAT successfully completed but a showstopper appeared following UAT signoff that had not been on LTWs test plan
• The issue is with WebDAV which allows users to create local connections to content and upload files – this is no longer working and is creating errors. Used mainly by power users but is an integral part of the work they do. As there was no local workaround LTW asked Blackboard if they could supply a standalone patch but they informed they don’t do standalone patches but the issue would be fixed if we were to move to CU3. Blackboard confirmed that CU3 has been out for a long time on their SaaS and was confident in CU3 for UoE.
• We revised timescales and therefore moved to CU3.  Although we had a plan we kept the RAG status as AMBER due to this happening so close to deployment.
  • Testing on Dev was torturous with LTW receiving 502 errors and Page unavailable errors but with eventually were able to deploy to Test. Unfortunately we are now experiencing issues on Test with the original issue resolved but new issues uncovered. Blackboard are working with LTW and dev team to resolve however this is slow and arduous as they are fixing the issues one at a time and we don’t know how long this is going to take.
  • Escalated RAG to RED as deployment on 17 July is now in danger

• Project team has agreed that we rollback to CU2 and do a new install with Blackboard checking the logs to see what the failures are

Next Steps

• Resolution of CU3 issue
• Revise timescales for acceptance

RAG commentary: Project is RED as deployment date of 17 July is in jeopardy.

A showstopper issue was found at the end of UAT which had no fix in CU2 or a local workaround. Advice from Blackboard was to move to CU3 which unfortunately is not working and to which our development teams cannot find a resolution. Issue has been escalated to Blackboard who are continuing to work with us to resolve. We are now in the process of rolling back to CU2 to re-install CU3. A resource conflict has also been raised as developer was booked to HSS024 (normal priority and not required for start of term) but now required for the issues in Learn. This has been escalated to HSS portfolio manager explaining that this is a high priority, high profile system required for start of term.

TEL045

Annual Moodle Upgrade

TEL043

Learn Upgrade

Closure approved 18/08/17

TEL048

Learn Database Migration to Oracle 12

AP78-060

TEL Improvements