Research - Annual IS Apps Production Management KSR Support budget

The IS Apps Production Management KSR Support budget was set at 108d effort for 2015-16

This level is being maintained for 2016-17

The monthly spend against the budget of 9d per month is tracked by Production Management

http://reports.is.ed.ac.uk/areas/reporting/app_mgmt/ksr_report.cfm?sel_report=r3&sel_area=RESS01-NA

Production management will typically deal with support issues smaller than 5d effort, if support issues are larger than 5d effort it is normal to package these up into a Small Enhancements project

Annual support stats published on Dashboard

http://reports.is.ed.ac.uk/areas/reporting/app_mgmt/

Service Availability

http://reports.is.ed.ac.uk/alerts/reports/avail_rep/availability_combined_rolling.cfm